What To Do When You Can’t Pay Your Windstream Bill
Windstream is a phone company serving Little Rock and surrounding areas of Arkansas and various other parts of the country. Beyond telephone service, they offer TV service, and DSL Internet service, with a discount for ordering more than one service. If you are caught behind or having issues with making payments, the company may be able to help to ensure that service interruptions are minimal.
How To Pay The Bill
Windstream has several different payment options to make it easier for their customers. You can pay online, by phone, pay by mail, and pay in person at a store.
To pay your bill by phone, the number you call depends on the state where you have service. Choose the correct number below.
- Alabama: 800-501-1754
- Arkansas: 800-501-1754
- Florida: 800-347-1991
- Georgia: 800-501-1754
- Kentucky: 800-347-1991
- Mississippi: 800-501-1754
- Missouri: 800-501-1754
- Nebraska: 800-501-1754
- New York: 800-347-1991
- North Carolina: 800-347-1991
- Ohio: 800-347-1991
- Oklahoma: 800-501-1754
- Pennsylvania: 800-501-1754
- Pennsylvania State College: 877-759-9066
- South Carolina: 800-347-1991
- Texas: 800-501-1754
To pay your bill by mail, send a check or money order with your payment stub from the bill to:
P.O. Box 9001908
Louisville, KY 40290-1908
To pay in person at the store, find the nearest location by visiting http://windstream.com/support/Stores.aspx?id=199 and visiting it during normal operating hours.
Questions About Your Billing Statement or Account?
Windstream offers a dedicated Customer Support page. You can use the search box to find more information on specific fees and charges, including city tax, federal tax, interstate service fees and more. Customer service will answer any remaining questions at 1-866-445-5880.
How The Penalty Fees Work
Late fees may be applied to any portion of the bill not paid by the due date, though no specific fee amount is provided. These late fees will accumulate monthly until the balance is brought current. You may also have to pay reconnect fees to have service reestablished. DISH Network, the provider of the digital TV services, requires a contract. If you have this service in your bundle and allow the contract to breech, you may be required to pay early termination fees and/or fees associated with equipment.
Windstream provides service in multiple states. Penalty fees will differ from one state to the next, but there are some fees that affect all Windstream customers, including:
- Restoration charges: Charged to a customer account for reconnection after non-payment.
- Termination charges: Assessed if the customer account is disconnected during a contract period.
- Late payment charges: Charged as a percentage of the past due amount.
- Returned payment charges: A fee added to the customer account is payment is returned for insufficient funds.
I Can’t Make A Payment
If you cannot make a payment, your service will be suspended until you pay the bill. When you make a payment, either a partial, or a full payment, the payment is first applied to the portion of your bill that is your telephone service, to keep that service running. Expect to have other services terminated if you are not able to meet your payment obligations or make a payment arrangement with customer service. If you receive social security or other government benefits, you may qualify for a discount on telephone services only, to make them more affordable. This discount cannot be applied to television or Internet services.
Will They Work With Me To Pay My Bill?
Windstream will not turn off your telephone service right away, but will be required to terminate your Internet and television if you cannot make your payment. If you call and make a payment arrangement before missing a payment, you may be able to keep your services on. If you have any experience with this company, please share below!