southwest-gas bills

Southwest Gas Bill

What to Do When You Can’t Pay Your Southwest Gas Bill

Southwest Gas is a gas company established in 1931 during the height of the Great Depression. Today, Southwest Gas services customers in Arizona, California and Nevada.

How to Pay the Bill

Pay online: You can pay your Southwest Gas bill online with a checking or savings account at https://myaccount.swgas.com/paybill.

Pay online credit or debit card: Customers wishing to use a credit or debit card to make payment online must do so through Western Union. There is a service fee associated with Western Union online payments.

Pay automatically: Automatic bill pay is available to customers with an online account with Southwest Gas. After creating an account, customers fill in banking information to enroll for automatic payments. Payments are deducted on the due date each month.

Pay at a pay station: In-person payments for Southwest Gas bills can be made at a variety of locations depending on the state in which you live. You can search for pay station locations online.

Pay by mail: To pay your gas bill by mail send payments to:

Southwest Gas
PO Box 98890
Las Vegas, NV 89193-8890

Pay by phone: Payments my phone are processed through Western Union. Call 1-866-263-5188 to make a payment. There is a service fee for the transaction.

Questions About Your Billing Statement or Account?

A complete list of fees charged to customer bills is available on the Rates and Tariffs page. Customers must choose their state to view late payment fees, returned payment fees and other service charges. Customer service is available at 1-877-860-6020.

How the Penalty Fees Work

Southwest gas charges security deposits, late payment fees and returned check fees. A reconnection fee may be assessed if your service is disconnected for non-payment.

  • Security deposits: The amount of your security deposit will be determined by credit rating and past account activity. Customers with recurring late payments may be required to pay a security deposit to continue using Southwest Gas.
  • Late payment fees: A late payment fee is assessed based on the total amount of your past due bill. The fee is assessed on the day after the due date unless the payment date is extended.
  • Returned check fees: Southwest Gas charges returned check fees on returned payments. The fee is based on state laws.

I Can’t Make a Payment

Deferred payment program: Customers having trouble making payment for gas can request deferred payment. This program is available in all states serviced by Southwest Gas.

Other payment assistance programs available based on your current state of residence include:

  • California Alternate Rates for Energy Program
  • California Additional Medical Baseline Program
  • Energy Share Program – California, Nevada, Arizona
  • The Energy Assistance Program – Nevada
  • Nevada Energy Connection
  • Low-Income Energy Conservation Bill Assistance Program – Arizona
  • Low-Income Rate Payer Assistance – Arizona
  • Arizona Self Help
  • LIHEAP home energy assistance program – This program is available in all 50 states.

Will They Work With Me to Pay My Bill?

We would love to hear how Southwest Gas worked with you to pay your pas due bill. Did the company provide exemplary customer service or leave you with few options?

8 Comments on “Southwest Gas Bill
  1. I had southwest for 2 1/2 yrs since then their bill has tripled in the winter time. Last winter we were out of town and that did not make our bill lower. It seemed to me that we were punished for not using their utility service. Now southwest gas is asking for a deposit to be kept until I move out, I’m a house owner and not a tenant. I have never been late, once more I get punished by southwest gas. Life is hard as it is, go figure!!

  2. They did nothing to help me- I moved into a tiny trailer and they charged me a $300 deposit and shut me off after one month and my actual gas usage was $30. So Ive been without gas for 4 months noew and its rough. I feel they are a horrible company . They wouldnt even take pmts.

  3. I have been a customer of Southwest Gas for 6 years and have been late (by a few days, no more than a week) with my payment 4 times in all that time. Now they want a $190 deposit!! POOR way to treat a long term customer!!

  4. I lost my job and I can’t pay my bills I need help even I don’t have furniture at my apartment cause I can’t afford to buy it I have 3 kids I really need help

  5. They are a monopoly in most places they operate. They can do whatever they want. Need to contact your local corrupt utility commission for redress … our country is going down the tubes.

  6. I own property in Henderson Nevada this is my vacation home I come here every so many months//I live in California I pay my bill when I get my bill its sent to my California address this month august I didn’t get my bill I called them they were suppose to send me another bill,,today I came to my house in Henderson and my gas was shut off said they had a gas leak call I called them said they would send a technician to turn it back on I cannot believe this is outrageous been waiting now an hour called them back said they had an emergency and someone would come as soon as they finished that job told her still waiting..

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