oge bills

OGE Bill

What to Do When You Can’t Pay You OGE Bill

OGE, Oklahoma Gas and Electric Company, is a business with more than 100 years of customer service. This electric company company started in 1902 and has since expanded into alternative energy sources for electric power. OGE services both Oklahoma and Arkansas.

How to Pay the Bill

OGE offers current customers several options for paying utility bills, including online payments, payments by mail and payments by phone.

Pay online: Customers can pay your OGE bill online at https://ccs.oge.com/. Customers must sign-up for an online account before making payment.

Pay by mail: Mail payments should be addressed to:

PO Box 24990
Oklahoma City, OK 73124-0990

Pay automatically: Customers can apply for automatic payments by printing and mailing the program application. The application must be mailed to:

Attn: Auto Pay M222
PO Box 321
Oklahoma City, OK 73101-0321

Pay in person: In person payments are taken at authorized locations only. Customers can call OGE at 800-272-9741 for a complete list of payment locations. Locations are also available online.

Pay by phone: Phone payments are accepted at 1-877-306-9274. A $2.95 service charge is applied to all phone payments. Customers can pay up to $300 per transaction by phone.

Questions About Your Billing Statement or Account?

OGE supplies electric service to Oklahoma and Alabama. Customers can view the OGE FAQs page for information on service fees and charges. On that page, customers must choose Oklahoma or Alabama for state-specific information. The customer service number is 1-800-272-9741.

How the Penalty Fees Work

OGE charges fees to customers who do not pay utility bills on-time. Possible fees include:

  • Reconnection fee: $35 per instance
  • Collection fee: $15 per service call for unpaid bill
  • Late payment fee: Not listed on the OGE website.
  • Reconnection deposit: If your utility service is disconnected, OGE reserves the right to charge a new deposit or an additional deposit before reconnecting service. This deposit must be paid in addition to the outstanding balance, collection fee and reconnection fee, in some states.

If you find you can unable to make your full payment to OGE on-time, it is important to contact customer service. Customer service advised us they may be able to extend the due date of the bill to give you more time to pay. The alternative option is a payment arrangement to resolve unpaid, overdue balances.

  • Payment arrangements: Customers must contact customer service for OGE at 1-800-272-4791 for information on payment arrangements. The customer service department will look at the total unpaid balance, past account activity and ask for a reason why the bill cannot be paid on-time. If service is disconnected for non-payment, a reconnection fee will be assessed and the customer may have to pay a new deposit or an additional deposit to resume utility service.
  • LIHEAP home energy assistance program: This service is available for customers that meet certain income guidelines. LIHEAP provides three assistance programs: bill pay assistance, energy crisis assistance and home repairs that will help you reduce your OGE bill.

Will They Work With Me to Pay My Bill?

Customer service seemed genuinely supportive, but what is your real life experience with OGE? Did they work with you to pay your overdue OGE bill?

9 Comments on “OGE Bill
  1. I just recently moved into my new apartment 9/5/14 and i called to activated my OG&E service 9/4/2014…they told me i have to pay a 150 dollar deposit by 9/9/2014 & I dont get paid from my job untill 9/19/2014 & i do not want my service cut off, is there anyway OG&E can please do a payment arrangement with me because I Need My Electric on

  2. Your payment website will not load in either Firefox or Internet Explorer. I tried to make a payment on my account, on 12/12/2014. Since the website payment option is not functioning, I used the pay by check option. Using that option delayed the payment date to 12/13/2014, causing a late payment charge, in addition to their outrageous $2.95 “convenience fee” that the payment by phone option charges. If your website will not work in Firefox or in Internet Explorer, you should refund any late fee and the “convenience fee”. I have received confirmation of my online payments in the past, so you should be able to give customers prior notice that your payment site will be changed. That would have allowed me to test the site earlier today, and to call customer service prior to 5:00 p.m. today.

  3. The OG&E website is all messed up!!! You cant see where or what your typing. the page is all ascude The website has been like this for months. I used to make my payments online and loved it! Please fix, it sucks having to pay a fee to make a payment by phone of 2.95!

  4. I am having financial difficulties and have contacted customer service to attempt to restart a payment arrangement. I have a broken arrangement because my bank account was compromised and all my money taken which resulted in a returned payment. My services is scheduled for disconnection on 12/31/15 and I just need more time to put together a payment and customer service has been no help. What other options do I have?

  5. I have mailed in my bills and done quite well with that. There are times I forget to do that and have to get in my payment at the last minute so I attempt to make a payment on the phone.Your phone system is confusing and I have to make many attempts to use it, but I get it done. Then there have been times I tried a pay station that is offered by a machine that doesn’t respond to anything but cash. Everyone standing in line behind me tell me the ATM is right next to it for a reason. Not impressed. Try to find pay stations online not happening.

  6. OG&E has been discourteous, to say the least, since I’ve had their service. I had a $360 deposit to start with, which I found out had very little to do with me and almost everything to do with the bills from the previous tenants that were all bills paid. Then, I finally get the money, after having no electricity for almost a month in December, and I was told that I tampered with my meter and now would have to pay an additional $122. I spent a week fighting with “Tim” in collections about my innocence in tampering with the meter, only to be threatened multiple times with prison if I didn’t pay the charge. If all calls are recorded, he is on record staying that they don’t know who tampered with the meter, but all the meters for that building were tampered with and they decided my address was there only one that would benefit since I didn’t have power. The property manager was willing to make a statement, in writing if necessary, that the property maintenance electricians had been working on the electrical issues in the building, as well as an outside electrician that she watched mess with the meters a little. “Tim” wouldn’t listen to this, going as far as to call the property manager a liar and stating that unless she was going to pay the $122, he didn’t care what she said and threatened me with 10 years in prison again. After 6 weeks without electricity, I finally broke down and paid everything they wanted me to. I filed a complaint with the Corporation Commission and learned very quickly just how little accountability they enforce. I would really like to file in small claims court, but I think the statute of limitations has expired. If you have any other option besides OG&E for utilities, take it. I promise you will be happier in the long run.

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