nyseg bills


What to Do When You Can’t Pay You NYSEG Bill

NYSEG is an electric company offering services to customers in upstate New York and New England. Natural gas services are also available through NYSEG. The company services more than 261,000 natural gas customers and 878,000 electricity customers. NYSEG is subsidiary of Iberdrola USA.

How to Pay Your Bill

Bill payment options for NYSEG customers include:

Pay online: You can pay your NYSEG bill online at http://nyseg.com/YourAccount/payyourbill/paybillonline.html. The service costs an additional $4.95 per use. Payments can be made with a debit card or a credit card. When paying your bill with the online service, you will need your credit card information as well as your account information. Payments made online will not be recurring.

Electronic funds transfer: Paying your bill through electronic funds transfer requires you to set up an online account through the website. The money is deducted from your account 23 day after NYSEG sends out your bill. You can also send in a paper copy of the electronic fund transfer to:

P.O. Box 5240
Binghamton, NY 13902-5204

Pay in person: Payments can be dropped off at one of 13 locations. Drop boxes are provided outside for your convenience. You can make a payment directly to a NYSEG representative during normal business hours.

Pay agents: Payments are accepted at Check Free Pay and Western Union throughout the state. You must bring your bill payment stub when paying at these pay agents.

Check Free Pay: Located in Walmart stores, Check Free Pay charges a convenience fee and accepts cash, debit cards and money orders.

Western Union: Charges a convenience fee and accepts money orders, debit cards and cash.

Pay by mail: You can pay your bill by mailing your payment to:

P.O. Box 11745
Newark, NJ 07101-4745

Questions About Your Billing Statement or Account?

Customers can visit the NYSEG FAQs page for more information on e-Bill service fees, payment processing and other billing questions. The customer care center phone number is 1-800-572-1111.

How the Penalty Fees Work

The late payment fee is the only fee listed in the FAQs section for NYSEG.

Late payment fee: 1.5% of the past due amount.

There could be other fees assessed by the gas company, including:

  • Security deposits
  • Reconnection fees
  • Insufficient or NSF fees
  • Service charges for reconnection

NYSEG provides multiple options for customers who cannot pay their bills. The customer service representative provided general information on payment arrangements.

  • Gift Cards: If someone you know is having difficulty paying their NYSEG bill, you can offer the Gift of Energy. Gift cards can be purchased at NYSEG locations. The denominations are $25, $50 and $100. Your bill stub must accompany the gift card. You can also send in a completed order form to:

NYSEG Customer Service
P.O. Box 5240
Binghamton, NY 13902-5204

  • LIHEAP: NYSEP customers can apply for LIHEAP home energy assistance program, the federally funded service to help pay for energy costs. LIHEAP eligibility is based upon income and is awarded once per season.

Will They Work With Me to Pay My Bill?

NYSEG is a major utility provider. Did this provider help you with your past due balance? Let us know.

One comment on “NYSEG Bill
  1. I wish there was another energy supplier than NYSEG. My family is low income and struggle every month with bills. We have been on different programs to help with this, though we try to pay the full amount..some months we just are unable to pay the full amount. My family is at wits end with the rising cost and no rise in income
    We have now exhausted the last low income program. They act like you do this on purpose..I would never not pay my bill if I had the money. This time was because I was 2 days late and $100 dollars shot. I called to pay as soon as I could cover the 100which was 2 days later, but was told I was cut from program…and now have to pay 800 which we will never be able to come up with. I could understand when the person is not trying at all. I have cut my energy usage with no decrease in amount owed either. We just don’t know what to do.

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