What to Do When You Can’t Pay Your LacLede Gas Bill
LacLede Gas services the communities of Eastern Missouri and the greater St. Louis area. More than 630,000 receive service from LacLede Gas on a yearly basis. LacLede Gas is the largest natural gas company in the state of Missouri.
How to Pay Your Bill
Pay online: Customers can pay your LacLede Gas bill online by visiting https://paymentslaclede.billmatrix.com/. Payment options include direct debit from a savings or checking account, debit card or credit card. A service fee applies.
Pay in person: You can pay your LacLede Gas in person by visiting:
720 Olive St.
St. Louis, MO 63101
Third-party agents: Payments are also accepted at local Schnucks Markets or Dierbergs Markets. You must bring your entire LacLede Gas bill in order to receive full credit on your bill. The third-party payment agents may charge a convenience fee.
Pay by mail: You can send your check or money order to:
LacLede Gas Company
St. Louis, MO 63171
Pay by phone: Call customer service at 1-877-839-2478 during regular business hours to make a payment by phone. Acceptable forms of payment include credit cards, one-time electronic check or debit card. A convenience fee applies to payments received via credit card.
Automatic payment: You can have LacLede Gas directly withdrawal your monthly payment from your savings or checking account. There are no service or convenience fees associated with this program. A completed application form is required prior to starting automatic payments.
Questions About Your Billing Statement or Account?
The Rate Schedules listed on the Laclede Gas website include links to reconnection charges, returned check charges and collection trip charges. Customers can contact the service department at 1-800-887-4173 for other information.
How the Penalty Fees Work
LacLede Gas charges insufficient funds fees as well as late payment fees. We asked the customer service representative at LacLede Gas if there was a security deposit, and they informed us that depended on the individual customer and they were not at liberty to disclose such information.
- Late payment – In the event your LacLede Gas payment is late, the company charges a 1.5% fee that is added to your unpaid balanced.
- Returned check – The fee for a returned check is $15 per occurrence. The amount is added to the total amount due on your LacLede Gas bill.
LacLede Gas offers options to customer that cannot pay their bill. Several are funded through LacLede Gas, while others are funded by the state. The effort to assist customers with paying their bill is coordinated with the state Division of Family Services.
- LIHEAP home energy assistance program
- Cold Weather Rule
- Heating assistance
- Elderly and disabled assistance
- Extended payment date
- Visually impaired
- Medical emergencies
Will They Work With Me to Pay My Bill?
We want to hear from customers just like you. Several customers complain that LacLede Gas does not care for the customer and in turn charges an excess amount of fees to customers that have difficulty paying their bill. Leave us a message so we can keep customers informed about LacLede Gas.