laclede-gas bills

LacLede Gas Bill

What to Do When You Can’t Pay Your LacLede Gas Bill

LacLede Gas services the communities of Eastern Missouri and the greater St. Louis area. More than 630,000 receive service from LacLede Gas on a yearly basis. LacLede Gas is the largest natural gas company in the state of Missouri.

How to Pay Your Bill

Pay online: Customers can pay your LacLede Gas bill online by visiting https://paymentslaclede.billmatrix.com/. Payment options include direct debit from a savings or checking account, debit card or credit card. A service fee applies.

Pay in person: You can pay your LacLede Gas in person by visiting:

LacLede Gas
720 Olive St.
St. Louis, MO 63101

Third-party agents: Payments are also accepted at local Schnucks Markets or Dierbergs Markets. You must bring your entire LacLede Gas bill in order to receive full credit on your bill. The third-party payment agents may charge a convenience fee.

Pay by mail: You can send your check or money order to:

LacLede Gas Company
Drawer 2
St. Louis, MO 63171

Pay by phone: Call customer service at 1-877-839-2478 during regular business hours to make a payment by phone. Acceptable forms of payment include credit cards, one-time electronic check or debit card. A convenience fee applies to payments received via credit card.

Automatic payment: You can have LacLede Gas directly withdrawal your monthly payment from your savings or checking account. There are no service or convenience fees associated with this program. A completed application form is required prior to starting automatic payments.

Questions About Your Billing Statement or Account?

The Rate Schedules listed on the Laclede Gas website include links to reconnection charges, returned check charges and collection trip charges. Customers can contact the service department at 1-800-887-4173 for other information.

How the Penalty Fees Work

LacLede Gas charges insufficient funds fees as well as late payment fees. We asked the customer service representative at LacLede Gas if there was a security deposit, and they informed us that depended on the individual customer and they were not at liberty to disclose such information.

  • Late payment – In the event your LacLede Gas payment is late, the company charges a 1.5% fee that is added to your unpaid balanced.
  • Returned check – The fee for a returned check is $15 per occurrence. The amount is added to the total amount due on your LacLede Gas bill.

I Can’t Make a Payment

LacLede Gas offers options to customer that cannot pay their bill. Several are funded through LacLede Gas, while others are funded by the state. The effort to assist customers with paying their bill is coordinated with the state Division of Family Services.

Will They Work With Me to Pay My Bill?

We want to hear from customers just like you. Several customers complain that LacLede Gas does not care for the customer and in turn charges an excess amount of fees to customers that have difficulty paying their bill. Leave us a message so we can keep customers informed about LacLede Gas.

5 Comments on “LacLede Gas Bill
  1. I have been paying my bill(s) through MyCheckFree for years now, and suddnly, they have LOST all of my account info and have yet to answer any questions I have written them or give me a reason of any kind. I want to re-open my account with you and pay you directly, and be billed by you, online. BUT, to open a new account with you, I need to have my account number, which I cannot seem to get. I have not received a paper bill from you in years, MyCheckFree seems to have NONE of my account information any more, and cannot get into my account here without my account number. Name, address, password, SSN #, whatever, will not let me get into my account. to find out what my account # is. All I want to do is pay my bill.

  2. We are Jerry and Elizabeth. We have received a bank statement for April and a charge to Laclede/BillMatris St. Louis Mo. of 152.95 has appreared on our statement. We live in Henderson Ky. and have never ever has use of this company. We are going to our Bank on Monday to get to the bottom of this problem. Please give this matter consideration. The transaction shows Mar. 23rd 2012. From Ohio Valley Financial Group Henderson, Ky.42420 Thanks you

  3. I have payed my bill online with my debit card for years. Yesterday i attempted to pay my bill online, and received an error message that they were unable to complete the transaction, to try again later. I checked my bank account and found that the payment was in pending, but had been debited from my account. I called laclede to report the payment, they said that i had made three payments on the same account within 20 minutes all different amounts. I called bill matrix and they told me it was impossible to pay using my debit card, i informed them that i had paid with it for years, and that the payment had already been debited form my account, they were no help. I will call them again today to inform them that i will be disputing the charge and drawing my money back from them.

  4. Due to medical issues (Pancreatic Cancer and dialysis) I am behind in paying this last 6 weeks. I received a bill 7 days ago with the threat to cut off my gas today. A week ago, I paid what I had – $75 – and today called to work out a payment plan.

    The heartless company refused and pledged to turn off my gas tomorrow 2) cannot get paperwork to me sooner than 48 hours to get medical signatures to verify my illnesses and senior status.

    I’ve been in and out of the hospital more than one can imagine and they blamed me for not contacting them sooner. Three years ago I went to an agency to apply for utility support. Everyone in the office was black and I am not ~ never heard another word from them yet my medicaid assistant recently applied to get help for an account with a balance of $1600 on it (unpaid by her prison-housed boyfriend) and got her situation handled within a week.

    Where is the justice?

  5. Single parent needs help paying bill and Laclede gas will not work with me. I need help and do not know where to turn. They are trying to turn me off Monday. Help.

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