What to Do When You Can’t Pay Your Kaiser Permanente Bill
Kaiser Permanente offer health insurance and medical services. Health insurance is typically billed through an employer or from the Kaiser Permanente company directly. When patients are faced with Kaiser Permanente medical bills, they have several options for making payment, but there are reports of difficult customer service and payments not being credited to patient accounts.
How to Pay the Bill
Kaiser Permanente offers various medical services. Bills can be paid at the medical office or through several other optional payment services.
Pay online: You can pay your Kaiser Permanente bill online at http://paykaiser.com/. When making payment online, customers will need the medical record number associated with the account. Online payment methods accepted by Kaiser Permanente include Visa, Mastercard and Discover.
Pay by phone: Customers can call 1-800-348-0264 for the customer billing department. Payments are accepted by phone using credit and debit cards.
Pay by mail: Customers can send mail payments to the address listed on the medical bill. Bills may come directly from the provider, so mailing addresses will differ from one provider to another. Customers should send payments by money order or personal check. Cash should not be sent through the mail.
Questions About Your Billing Statement or Account?
Have you noticed fees, including late payment fees, returned payment fees or collection fees, on your billing statement or account that you do not understand? We suggest you visit the Kaiser Permanente FAQs. You can also contact customer service at 1-800-348-0264 for further details.
How the Penalty Fees Work
There are no penalties or late fees listed on the Kaiser Permanente website. We are certain the company charges fees if payments are not made on-time, but those fees may differ from one provider to another. Your Kaiser Permanente bill should list all potential penalty fees include:
- Late payment fee
- Returned payment fee
- Collection fee
Medical bills are commonly pushed to the back burner when financial trouble strikes. Patients should never avoid customer service during these times. It is best to contact Kaiser Permanente directly at the billing department for payment plan options. One customer received a $4,000 bill and a payment plan was established for $200 a month to pay off the balance. Customer service for the billing department can be reached at 1-800-348-0264.
It is best to keep concise records of all contact and bill payments made to Kaiser Permanente. The same customer who placed the $4,000 medical bill on a payment plan was accused of not making monthly payments despite having a physical record of payments made. In this case, it is best to contact Kaiser Permanente and offer to fax all payment verifications to the billing department. If late payment charges are assessed on payments already made, patients may have a legal case and should contact a lawyer for legal advice.
Will They Work With Me to Pay My Bill?
Yes, we’ve discovered several customers who’ve placed past due balances on a payment plan, but there is no information on payment plans offered on the official website.