What to Do When You Can’t Pay Your Gas South Bill
Gas South is a local gas company serving the Atlanta, Georgia area. The company offers a variety of rate plans, including fixed and variable rates. There is a pay-as-you go program for customers with bad credit. The program requires a $9.95 fee to start-up. Customers pay for gas in advance of use on this program. The gas rate for the pay-as-you-go program is higher than rates available for customers in good credit standing.
How to Pay a Bill
Pay online: You can pay your Gas South bill online via https://cc.gas-south.com/WSSCAREGS/SSvcController/login. You must register for an online account to access online bill pay. Other online account services, like viewing your bill are also available from your online account.
Pay by credit/debit card: Credit card and debit card payments are processed through Western Union Speedpay at 1-877-596-5072. There is a fee charged by Western Union for using the service. This fee is not paid to Gas South.
Pay automatically: Customers can set up automatic payments from their online account. You must sign-up for the service and enter payment information. Payments will automatically be deducted each month.
Pay by phone: Phone payments are processed through Western Union Speedpay. Customers must call 1-877-596-5072 to make payment. There will be a processing fee added to your payment amount.
Pay by mail: Customers wishing to make personal check or money order payments by mail should send payments to:
PO Box 530552
Atlanta, GA 30353-0552
Pay in person: In person payments are accepted at various payment locations.
Questions About Your Billing Statement or Account?
Not every company discloses fees and sercive charges assessed on your monthly billing statement. Gas South is one of those companies. Although the company does not disclose fees, you could potentially have questions about your billing statement or account. If your do, we recommend visisting the Gas South FAQs. For additional informations about your Gas South billing statement or account, you should contact customer service at 1-877-472-4932.
How the Penalty Fees Work
Gas South charges various penalty payments for customers making late payments for gas bills. Details on specific amounts charged are not revealed in documents available through online customer service.
- Late payment fee
- Reconnect fee
- Returned check or payment fee
Gas South is willing to work with customers having trouble making payments on-time. Customers must call 1-877-472-4932 for information on payment extensions and payment plans.
- Payment extensions: Gas South may grant a payment extension if you’ll be able to make payment within a few days of your due date. The payment extension will prevent a late payment charge.
- Payment plan: Customers with a past due balance should call Gas South immediately to place the past due balance on a payment plan.
- LIHEAP: The LIHEAP Home Energy Assistance Program is a low-income program to help customers pay energy bills. If gas is your primary source of heating or cooling fuel and you meet income requirements, you could receive monthly payments.
Will They Work With Me to Pay My Bill?
There are various programs available for fixed rates and pay-as-you-go gas offered by Gas South, but there is very little information on programs for customers having temporary financial troubles. Let us know how Gas South worked for you.