What to Do When You Can’t Pay Your Cleco Bill
Cleco is a publically owned company located in Pineville, Louisiana. The company services more than 279,000 customers and operates several subsidiaries. The primary business and subsidiaries include Cleco Power LLC, Cleco Midstream resources LLC and Cleco Support Group LLC.
How to Pay the Bill
Pay online: Customers can pay your Cleco online by visiting https://secure3.i-doxs.net/CLECO/OneTimeValidate.aspx . Acceptable methods of payment include electronic check, debit card and credit card. Since the service is offered through third-party vendor Kubra, the service charges a convenience fee of $3.50 per transaction.
Automatic payment: Customers can pay your Cleco bill automatically by having funds deducted on a monthly basis. The funds deduct from your checking or savings account. Cleco does not charge a convenience fee for this service.
Pay by phone: Customer can pay your Cleco bill by phone by calling 1-888-909-4639. The service charges a $3.25 fee per occurrence.
Pay by mail: Customers can send your Cleco bill to:
P.O. Box 69000
Alexandria, LA 71306-9000
Pay in person: Customers can pay your Cleco bill n person by visiting one of several convenient locations:
Bunkie Customer Service Office
410 Walnut Street
Bunkie, Louisiana 71322
Covington Customer Service Office
832 E. Boston Street, Unit 17
Covington, Louisiana 70433
Crowley Customer Service Office
2105 N. Parkerson, Suite B
Crowley, Louisiana 70526
DeRidder Customer Service Office
820 N. Pine
DeRidder, Louisiana 70634
Eunice Customer Service Office
151 N. 4th Street
Eunice, Louisiana 70535
Franklin Customer Service Office
1821 W. Main Street
Franklin, Louisiana 70538
Mandeville Customer Service Office
2900 East Causeway Boulevard, Suite A
Mandeville, Louisiana 70448
Mansfield Customer Service Office
900 Washington Avenue
Mansfield, Louisiana 71052
New Iberia Customer Service Office
1015 Progress Street
New Iberia, Louisiana 70560
Opelousas Customer Service Office
330 East Landry
Opelousas, Louisiana 70570
Pineville Customer Service Office
936 Main Street
Pineville, Louisiana 71360
Slidell Customer Service Office
154 Florida Avenue
Slidell, Louisiana 70458
Ville Platte Customer Service Office
515 West Lincoln Road
Ville Platte, Louisiana 70586
Questions About Your Billing Statement or Account?
A complete list of Retail Rates is available on the Cleco website. Most consumer fees are listed under the Miscellaneous Charges link. If you still have questions about your bill, contact customer service at 1-318-484-7400.
How the Penalty Fees Work
Cleco charges fees for connection, reconnection, late payment, insufficient funds, meter reading, tampering, customer problems and meter reseal.
- Connection – $25 during business hours; $60 after business hours
- Reconnection – $30 during business hours; $65 after business hours
- Late payment – 5% for amount up to $1000; 2% for amounts greater than $1000
- Insufficient funds – The greater amount of 5% or $25 of the amount due
- Meter reading – $20
- Meter re-seal – $20
- Tampering – $100 for the 1st offense; $200 for the 2nd offense; $500 for the 3rd offense
- Customer problems – $25 during business hours; $50 after business hours
Qualified low-income Cleco customers have the ability to apply for Cleco Alternative Rate for Electricity (CARE), Energy Emergency Deferred Billing Program (EEDBP) and credit extension. We were informed of several other local community organizations that provide assistance to Cleco customers with paying your bill.
- Credit extension
- SMILE Community Action Agency
- LIHEAP: Learn how to qualify for energy assistance with LIHEAP.
- Louisiana Department of Social Services
Will They Work With Me to Pay My Bill?
Did Cleco assist you when you needed them the most? Did they offer you assistance paying your bill? Leave a comment below and let us know.