What to do When You Can’t Pay Your Atmos Energy Bill
Atmos Energy currently provides natural gas to more than 1,600 communities in the United States. The communities are spread across 12 states accounting for more than 3 million customers. The company offers various plans to help customers having trouble paying gas bills, including:
- Sharing the Warmth Program – Donations collected to help elderly customers pay utility bills.
- Energy Assistance Programs – Available in local areas through state programs.
- LIHEAP – Available for qualified residents of the state of Missouri.
How to Pay the Bill
At Atmos Energy, customers have various options for paying gas bills, including:
Paying Online – Customers can pay your Atmos Energy bill online at https://atmosenergy.com/home/payment/mkPayment.html.
Paying by Phone – Customers can call 1-888-286-6700 to pay by phone. Follow the prompts to pay your current gas bill or talk to customer service for other options.
Paying in Person – Payments are taken at most Atmos Energy locations. Visit https://atmosenergy.com/home/payment/payctrs.html to search for local payment centers. Payment centers may charge a service fee for collecting bill payments.
Paying by Mail – Payments can be mailed to:
PO Box 790311
St. Louis, MO 63179-0311
Paying by Mail Overnight – Overnight payments can be mailed to:
Atmos Energy #790311
1005 Convention Plaza
St. Louis, MO 63101
Questions About Your Billing Statement or Account?
Basic information on reconnect fees, late payment fees and returned check fees are available in the Atmos Energy FAQs section. Detailed descriptions of fees charged by Atmos Energy are available from the customer service department at 1-888-286-6700.
How the Penalty Fees Work
Penalty fees are assessed for late payments, reconnections and returned checks. If your service is disconnected for non-payment, customers must pay the balance of the gas bill, a free to reconnect service, a returned check fee (even if no check was returned according to online customer service), new deposit or increased deposit. Customer service would not comment on fees without a current account.
I Can’t Make a Payment
Atmos Energy offers payment arrangement for customers have trouble paying bills on-time. Customer service must be contacted for payment arrangements at 1-800-286-6700. If a customer breaks a payment arrangement, service will be disconnected and no further payment arrangements will be available. To reconnect service, customers must pay the outstanding balance and all applicable fees. Other options include:
- Prepaying gas service
- Budget billing to reduce spikes in gas bills
When we called customer service, the wait time was about 3 minutes. Customer service was pleasant and friendly, but the representative declined to reveal any information, but they did direct us to information about payment arrangements on the Atmos Energy website.
Customers have registered complaints about bad customer service and fast disconnections when payments are not made on-time. According to online customer service, the customer must contact Atmos Energy before payment is due to arrange a payment plan or service can be disconnected.
One of the most used services for customers that can’t pay your bill is LIHEAP. This program offers customers an opportunity to pay your bill with federal funds. One of the most commonly asked questions is how to qualify for energy assistance with LIHEAP. In order to qualify for assistance, you must complete the application. You must also be aware of the qualifying guidelines prior to applying.
Will They Work With Me to Pay my Bill?
Did Atmos Energy provide you with great customer service when you needed help paying your overdue gas bill? Chime in and tell us how the company worked for you.