alabama-power bills

Alabama Power Bill

What to Do When You Can’t Pay Your Alabama Power Bill

Alabama Power is an electric company servicing more than 1.4 million homes. Servicing two-thirds of southern Alabama, Alabama Power is one of the largest electric companies in the entire United States. The service provided by Alabama Power includes industries, businesses and residential homes.

How to Pay the Bill

Alabama Power offers customers five convenient ways to pay their bills.

Pay online: If you want to pay your Alabama Power bill online, visit Customers can either log into the official site with their password or log-in without their password. Logging in without a password requires the customer to enter their account number with their subsequent access code.

Credit card payments: Customers wanting to pay their bill with a credit card can do so through BillMatrix. This third-party company is not an affiliate of Alabama Power or the parent company Southern Company. BillMatrix charges customers a $3.60 service fee per payment. Customers submit payments via phone or online and must have a debit/credit card. The service is available 24 hours a day, seven days a week. The phone number is 1-800-835-2702.

Auto pay: Customers wishing to utilize the auto pay feature must first sign-up for the free service online. The customer’s bill is deducted from the appropriate account on a monthly basis. A paper copy is sent to you with the date the funds are deducted from your account.

Pay in person: Customers of Alabama Power can pay their bills at various locations. Payment locations are available on the Alabama Power website.

Pay by mail: The mailing address for Alabama Power is:

Alabama Power Payments
P.O. Box 242
Birmingham, Alabama 35292

Questions About Your Statement or Account?

If you have questions about fees on your statement such as bill pay service fees, connection fees or deposits for new service, we recommend you review their Customer Care FAQ page. The residential customer service phone number is 1-800-245-2244.

How the Penalty Fees Work

Alabama Power charges the following fees:

  • Returned check charge: $20 per occurrence
  • Late or delinquent fee: 1.5% of the total bill amount or $2, whichever is greater, per occurrence
  • Collection charge: $10 per occurrence
  • Reconnection fee: $50 if the customer’s service is restored during regular business hours and $75 if the customer’s service is restored outside of normal business hours.

Alabama Power is not known as the friendliest in the area of customer service. When we called the customer service number, we waited approximately 30 minutes before deciding to hang up the phone. The information pertaining to bill payment assistance is available, but the complaints told a different story of representatives from Alabama Power not wanting to work with customers to resolve their delinquent balances.

  • Payment arrangement: Customers must log into the official site in order to submit a payment arrangement form to Alabama Power. If you need immediate assistance, call customer service at 1-800-835-2702.
  • LIHEAP: Customers have the ability to apply for federal assistance in order to pay your Alabama Power bill. How to qualify for energy assistance with LIHEAP? You will need to call customer service or visit the LIHEAP website. In order to qualify, you will need to meet financial requirements.

Will They Work With Me to Pay My Bill?

We want to hear from you. Did Alabama Power work with you in paying your past due bill?

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10 Comments on “Alabama Power Bill
  1. I have had to work with Alabama power every month since my husband lost his job and we live off of my tips as a waitress. They have always worked with me and been very nice. They have been very reasonable with us.

  2. I am a single mom of a 4 and 6 year old really hard for me to get my power on I call to make arrangements when I can I do the best that I can do and it’s re ally hard on me I’ve been looking for work but I can’t Fi d any yet so no money coming in thank you

  3. I need help paying my bill this month cause im on fixed incomr and Help Pay My Bill right off and i just need to be ablr to pay on it and not have my power turned off. Causr i rrally be messed up then. Pleasr just work with me til i van psy it i will pay a little at a time but i pay it beforr i get my nextbill . Please…

  4. I am a mom of 3 and going through a divorce with a man who is an abusive alcoholic. He caused me to be late on the power bill and at that time my children and I had to leave the home. My bank account was so messed up I couldn’t pay the bill. After the power was cut off my husband left. I called the power company and told them my circumstances and asked if I could make a repayment plan. They said no. I had to pay the old bill plus cut off fees which totaled 900 dollars then a deposit of 645 dollars. The woman’s name that I talked to was Jacqueline and she was rude. I asked to talk to someone who had more authority and she told me no that I would have to talk to a local office

  5. I am disabled on fix income I was working a part time but got let go, financially this hurt because I am behind on my power bill, and don’t have the money and I know they will cut me off. If not pay by November 28,2016, I call places for help but they have no funds and other places want because you don’t live in that county, which is I don’t know what to do.

  6. I’m a low income Person I get Ssi $659 amonth i don’t have enough to pay all my bills can i get the help. With adding my life link back to my bill please I don’t understand why it was removed i didn’t ask for it to be taken off please put me back on my Ssi check life link help that is the only way I can keep my bill paid Thank you so much for your time

  7. I had my power cut off and I have two small children we are currently still without power and Alabama power would not help they did I had to pay the whole past due and nothing less or they would cut it off. do they suck cause you have no other choice but to deal with them. It’s hard telling small children why you have no power

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