What to Do When You Can’t Pay Your Sun Trust Auto Loan Bill
Sun Trust is one of the biggest personal and business banks in the United States. The bank offers auto loans, mortgage loans and other loans for bank members and non-members. Sun Trust may require loan applicants apply for a bank account before accepting an auto loan application or after being approved for a loan for faster loan payment.
How to Pay the Bill
You can pay your Sun Trust auto loan bill by mail, online and by phone. Choose the best method for you.
Pay online: If you have a bank account with Sun Trust, simply log in to your online account to pay your Sun Trust Auto Loan bill online. You can access your online bank account at https://suntrust.com/PersonalBanking.
Pay by mail: Look at your current billing statement. There should be a billing address listed on the statement. Make out your personal check or money order to Sun Trust and mail your payment to the payment processing center.
Pay at a bank branch: Visit your local Sun Trust branch to ask about paying your auto loan in person. Typically when auto loans originate at a bank, payments are accepted at local branches.
Pay by phone: You can contact customer service at 1-800-786-8787 for more information on how to pay your auto loan bill by phone.
Questions About Your Billing Statement or Account?
Some customers have questions about a billing statement or their auto loan account in general. Sun Trust Auto Loan customer service is available to answer these questions at 1-800-786-8787. Remember to have your auto loan account number handy. You may be asked to verify security information before the representative can access your account. You may also be able to locate answers to some of your questions on the Auto Loans portion of the Sun Trust website.
How the Penalty Fees Work
We would love to give you a full list of penalty fees charged by the Sun Trust Auto Loan program, but Sun Trust operates in multiple states. State laws regulate penalty fees. Sun Trust will likely charge the maximum amount allowed by state laws for late payments and returned payments. Customers may be responsible for other penalty fees. Check your auto loan application for more information on penalty fees.
I Can’t Make a Payment
Customers have two options when payments are due and there’s no money to pay. They can contact the customer service department at 1-800-786-8787. You may be transferred to the auto billing department before your call is answered by the appropriate customer service representative. Ask the customer service representative about skipping a payment or moving the payment due date so you can catch up on your auto loan bill.
Will They Work With Me to Pay My Bill?
Every bank is different. We want to hear your experience with Sun Trust Auto Loans. Did the bank work with you or leave you with a past due account and the threat of repossession.