What To Do When You Can’t Pay Your NV Energy Bill
NV Energy is an electric company serving various areas of Nevada. If you are serviced by this company and are unable to pay your bill for whatever reason, this information is designed to help you.
How To Pay The Bill
NV Energy offers several different methods to ensure your bill is paid. You can pay your bill by mail, in person at a pay station, by phone, or online. You can also elect for average monthly billing so your payments stay the same every month. This company also makes it possible for you to choose your own due date so you can make the bill due at the time that is best for your budget and pay schedule.
To pay your bill in person at a pay station, this payment center locater to find the merchant closest to you. Different pay stations may charge fees for the service. There are other “non-authorized” agents that can accept payment, but NV energy suggests that you do not use those because if you have a disconnection notice, the non-authorized agents cannot provide the payment confirmation number necessary for service restoration.
To pay your NV Energy bill online, visit http://nvenergy.com/home/paymentbilling/myaccount.cfm and enter the necessary information to complete the payment. You will need to sign into your account to complete the online payment process, and if you do not have account, you will need to sign up first.
You can pay your bill by phone using a check, credit or debit card. This service is provided through a third party known as BillMatrix, and this company will charge a fee to cover providing the service to you. Customers in Northern Nevada should call: 1 (800) 809-1013. Customers in Southern Nevada should call: 1 (800) 253-8084.
To make your payment by mail, send the payment stub attached to your bill along with a check or money order in the amount of the payment. Customers living in Northern Nevada should send the payment to this address:
PO Box 30065
Reno, NV 89520-3065
Customers living in Southern Nevada should send payment to this address:
PO Box 30086
Reno, NV 89520-3086.
Questions About Your Billing Statement or Account?
NV Energy is also known as Nevada Power. The company clearly lists all rates and fees on the Rates page of the website. If you have questions left unanswered, it is best to contact customer service with your question. Customer service in southern Nevada can be reached at 1-702-402-5555. The number for northern Nevada is 1-775-834-4444.
How The Penalty Fees Work
Your bill may be subject to late fees if you do not make your payment on time. You may also have to pay fees to reestablish service after it has been disconnected. Contact customer service to learn more about these fees.
I Can’t Make A Payment
If you cannot make your payment on time for any reason, the best course of action to take is to contact customer service as soon as possible. They can help you either by making a payment arrangement, or by putting you in touch with assistance programs to help you make the payment. If you do not take this step, you risk losing your service, which could lead to costly fees.
Energy Assistance programs, such as LIHEAP may also be available to help you make your payments, but have varying eligibility requirements. Guidelines on how to qualify for energy assistance with LIHEAP are available from customer service or your local Department of Social Services.
Will They Work With Me To Pay My Bill?
NV Energy will work with you to pay your bill. They offer the ability to make payment arrangements, an averaged equal payment plan, and the ability to choose your own payment date. Assistance programs are available for those with low income or who are facing financial hardship.