What to Do When You Can’t Pay Your City of Durham Water Bill
The City of Durham, NC is called the City of Medicine. The city provides services as a garbage, recycling and water company. There is very little information available about payment options and payment assistance. Customer service for the City of Durham is available at 1-919-560-4381.
How to Pay the Bill
The customer bill should note information about how to pay your water bill. Typically, a mailing envelope is included with your monthly bill.
Pay online: Customers can visit https://durhamnc.gov/MSS/citizens/UtilityBilling/Default.aspx to make a payment. You can pay your City of Durham Water bill online without registering for online account access. You will need the account number (last 6 numbers) and customer ID (first 6 numbers of your account) from your bill to make your payment.
Pay by mail: If you can’t find the envelope included with your water bill, address your money order or personal check payment to:
City of Durham Water
1600 Mist Lake Dr.
Durham, NC 27704
Pay by phone: The customer service department may be able to process a payment by phone. The number for customer service is 1-919-560-4381.
Questions About Your Billing Statement or Account?
If you notice fees you don’t understand, you can contact the service department and ask to speak to a representative. The phone number for customer service is 1-919-560-4381. You can alternatively view the City of Durham Water Fees for Water and Sewer Service page for more information.
How the Penalty Fees Work
There are multiple fees charged by the City of Durham Water. Some charges are for new service and others for late payments and returned payments.
- Deposit: All new customers must pay a $50 deposit to start service.
- Disconnect deposit: The City of Durham Water will charge an addition deposit of $50 each time a customer receives a disconnect notice, up to a maximum of $150 extra.
- Disconnect fee: $50
- Physical disconnect sewer/only: $250
- Penalty fee: A $50 penalty fee will be charged in addition to other fees if a penalty fee is assessed. For instance, if you are charged a disconnect fee you will be charged $50 plus the $50 penalty fee.
There is no information on how the customer service department will handle past due accounts. The City of Durham Water will charge a minimum fee of $50 if any other fee is assessed, so it is best to contact the customer service department to inquire about a payment plan before your bill is due. The customer service department is available at 1-919-560-4381.
Will They Work With Me to Pay My Bill?
The City of Durham Water offers more information about fees than help for customers who’ve fallen behind. What is your experience with this company?